Code of ethics and conduct

We have a Social Responsibility Committee, said Committee:

• Communicates actively and constantly the issues of social responsibility.
• Manages the annual plans of projects and initiatives for the company.
• Manages the company's resources for the social responsibility programs.
• Invite the volunteer program to participate in the initiatives.
• Makes a social presence in events organized as ESR.

We welcome you to this culture of social responsibility and we know that as part of our company we will count on your commitment. and participation active in the construction of the path to continue being an ESR.

Our commitments

At CAFESCA, we believe that commitment is one of the values ​​that govern us as a company, we want to share with you the responsibilities we have with the different actors and interest groups that make up this institution in order to guarantee a climate of respect inside and outside of our organization.

A) With the company

At CAFESCA, it is important that you keep in mind that service is our main engine, so we expect the greatest dedication and dedication from our collaborators in everything they do.

Honesty, efficiency and quality must be the fundamental foundations of each member of CAFESCA.

Be fully aware that our customers and suppliers are committed, hard-working, responsible people who shape a better future.

We expect from our collaborators a sense of solidarity and collaboration to work together for our company.

In this sense, any irregularity that may cause damage or harm to the interests of the company or collaborators must be reported to Human Resources or the immediate Manager.

B) With our collaborators

CAFESCA recognizes the dignity of the people who work with it and respects their freedom and privacy; does not discriminate for any reason based on sex, marital status, religion, ethnic origin, different abilities, political or sexual preference or socioeconomic origin of its internal and external collaborators.

For CAFESCA, the issue of Safety and Hygiene is extremely important, in this sense, all CAFESCA operations will comply with the regulations and requirements related to this issue, complying with the standards of current normality. Violations of Industrial Safety regulations must be reported immediately to management or Human Resources, in order to create a culture of care and prevention.

At CAFESCA, we care about the integral development of our collaborators, which is why it is vital for us to provide them with appropriate professional growth opportunities through training, updates and job promotions when appropriate, thus strengthening our team of professionals. work and thus guaranteeing the recognition of the work of each member.

It is our commitment to maintain a high-performance work environment that positively contributes to achieving business objectives. In this sense, CAFESCA will continuously strive to implement practices that exceed the minimum established requirements and thereby be able to generate a high-potential culture and work environment.

CAFESCA will not employ minors in any position in the company, under any circumstances and in any of our business divisions.

Those who have staff in their charge have a moral obligation to respect, protect and promote their professional development.

At CAFESCA any act of workplace harassment is prohibited, as well as physical abuse or punishment, nor will workplace or sexual harassment be allowed, nor any type of physical or verbal abuse, nor any form of aggression or intimidation.

CAFESCA undertakes to investigate reports of violations or breaches of this code; It is worth mentioning that the person who has reported in good faith will not suffer reprisals or negative consequences as a result of their complaint or report.

It is important to point out that intentionally false reports or allegations will result in disciplinary action.

If the person who reported the situation feels that they have suffered retaliation, they should contact their supervisor, Human Resources or report to our Confidence Extension.

Human Resources will promptly investigate any reported violations of this code and will take appropriate action depending on the results of the investigation and the seriousness of the violation. Such solutions may include, but are not limited to; verbal warning, formal disciplinary action, administrative action and even dismissal.

C) With our clients

For CAFESCA it is important to be aware that the reason for our existence is our clients and that we owe it to them, therefore, seriousness, formality, transparency and truthfulness on our part towards them is fundamental, both for our clients internal and external.

Collaborators whose function is customer service must offer them fair and honest treatment in each operation, providing products and services with the highest quality and timeliness within their reach.

We must assume full responsibility before our client to solve mishaps or difficulties that derive from the nature of our operations in the products and services that we offer them, in order to cooperate with their operational and productivity needs.

Announce in a timely manner to our clients about modifications, new services or new technologies available that allow us to improve our attention to them.

Maintain confidentiality in the information of our clients to third parties, requesting the authorization of our clients, specifying who is the third party that requests references from them and what type of information is required.

Invite our customers whenever possible to the collection centers, processes, logistics operations or central offices so that they maintain a very clear idea of ​​our facilities, equipment, infrastructure, collaborators and performance in the production of products and services we offer.

D) With suppliers

The acquisition of products or services by CAFESCA must be carried out in a clear, transparent, honest and equitable manner, based on the quality, profitability and services that the supplier offers.

If the supplier needs advice, knowledge, technical update or any other for its own improvement, as well as to improve the services and products sold, CAFESCA is committed to supporting that need in whatever is within its reach to thus promote the growth and joint development of the supplier.

The collaborators in CAFESCA will refrain from discussing with any supplier or with people outside the company, confidential information of our suppliers or clients.

CAFESCA is committed to agreeing and stipulating in advance with the suppliers the quality conditions of the products to be acquired, as well as terms of delivery in form and time, respecting and listening to the compliance capacities of each one of them before carrying out a written contract, with the idea of ​​projecting security to the supplier regarding the contracted product and at the same time transmitting the commitment, as well as the seriousness and formality of the treatment to be carried out in CAFESCA.

Compliance with the commitments acquired with suppliers, being a fundamental point the fulfillment of the payments originated by the operations in the agreed terms and forms.

If any supplier of both product and service enjoys good quality in its product and also offers an attractive offer, but does not demonstrate ethics in its operations with CAFESCA, it is a compelling reason to cancel its participation with the company, in addition The CAFESCA collaborator who detects the lack of ethics of the supplier must report said lack to his immediate superior in a very detailed manner, in order to inform the directors why they should not work with a certain supplier.

E) With government authorities

The staff of CAFESCA must collaborate at all times with the competent authorities for the full exercise of their powers.

CAFESCA collaborators who are responsible for direct dealings with authorities must at all times offer a relationship based on respect and kindness, recognizing at all times their quality of authority, always ensuring an atmosphere of openness and trust that facilitates and enriches the treatment of issues and the establishment of agreements.

CAFESCA is committed to providing information true, updated and transparent to the authorities that require it, and its manipulation is strictly prohibited.

It is necessary to cooperate with the different regulatory and supervisory authorities of the different sectors for the application of new provisions or modifications that those already established may have.

Never incur in acts dishonest and corruption with officials to hide or modify information or to gain advantage in business projects.

F) With our competition

We are sure that the fact that there are competitors in our field gives us the opportunity to improve and innovate and this is always reflected in benefits for all of us who are part of CAFESCA; which is why we must respect, encourage and coexist in the healthiest way with our competitors.

Promote or interact in holding events in which our competitors direct participate. strong> as a healthy form of feedback as well as promoting a relationship of trust based on competence. loyal.

CAFESCA will not carry out unfair actions that could tarnish or mistreat the reputation and integrity of its competitors in any possible way.

G) With property owners.

CAFESCA recognizes that every person has the right to property individually and collectively, therefore, no one will be arbitrarily deprived of their property. At CAFESCA we are committed to verifying that any acquisition of land carried out by the business will be of legal origin and legally constituted, taking care at all times not to violate the right of property or the rights enshrined in the laws that govern this right.

Our Operations and Activities

CAFESCA has policies and procedures that our collaborators have as a support clear to be able to carry out their work of complete and correct manner.

The policies that CAFESCA has today are found in the AMSA NET strong> Mexico, our intranet portal; We invite you to consult them and apply them.

Contact the Human Resources staff in your locality to access the AMSA > NET Mexico.

Information Management and Technological Tools

CAFESCA provides access to communication systems (email, of messages, fax, computers) to some of its collaborators, in this sense it will be necessary to comply with the policy established by the company . Please remember that:

• The equipment and programs available to employees are property of the company for the purpose exclusive of conducting business.
• All message, information, memorandum, correspondence, mail electronic or file created, received, sent or stored on a computer or tool provided by the company is owned by COFFEE.
• CAFESCA reserves the right to access, review, >monitor, print, disclose or store any information stored , received or transmitted through means of communication provided by CAFESCA in any moment, with or without the consent of the collaborator; this under an environment of professional ethics supervised by the legal area of ​​the company.
• CAFESCA makes every possible effort to protect the communications and documents electronic . The collaborators are responsible for protecting the information, avoiding strong> the access to the information of non authorized third parties.

It is essential to protect the confidentiality of information when using email to transmit information from our customers or suppliers. You must identify the information as CONFIDENTIAL and ensure that you send information only to those who need it for purposes. of business. Avoid leaving confidential information visible on your screen or workplace when you are away from your work area.

Information highly confidential should not be sent through the internet or via fax without first agreeing with the recipient the parameters for a secure and confidential transmission. Collaborators are not authorized to open or read emails that are not addressed to them. Exceptions to this rule must be approved by the management of system and/or Resources > Humans.

Collaborators must keep their access codes or passwords (for computer, voicemail, email or any other system provided by the company) secure in a place where others do not have access to them and reinforce the responsibility we have as collaborators so that at all times we have control of the information, through an adequate filing and safeguarding of the information physical and electronics.

Furthermore, as part of our commitment to protect the information, backups periodically and must be made. strong>systematic of the information that is not in the network.

During electronic communications, it is important to:

• Handle them with courtesy and professionalism.

Our internal and external communications must be courteous and professional. Avoid including comments that could embarrass our company, customers or suppliers.

• The use of abusive, obscene language, obscene, or inappropriate in communications related to CAFESCA.
• Use limited for personal purposes. Equipment and programs owned by CAFESCA are for the exclusive purposes of >business. The exclusive purpose of these tools is to encourage and improve business communications with other organizations (customers, suppliers, others).
• No expectation of privacy personal. Access passwords and usernames are created to protect the electronic documentation of property of CAFESCA of access to third parties, not to guarantee the privacy of CAFESCA employees. Employees who use equipment or programs provided by CAFESCA do should not have the strong>expectation of absolute confidentiality. CAFESCA reserves the right to monitor accounts of email email or any other type of communication or document Collaborators must assume that every document created, received, sent, opened or saved could be read by anyone other than the recipient including supervisory staff. This under an environment of professional ethics supervised by the legal area of ​​the company.
• Under no circumstances is it acceptable to access inappropriate material that is sexual, obscene, violent or disrespectful. The equipment will not be used to play games or access non-work related materials. They will not be used to obtain, receive or send information infringing the rights of copyright or property of third parties.

Conflict of interest

A conflict of interests exists when a collaborator is in a position, in what, as a result of your responsibilities or your employment with the company, may benefit yourself or may benefit financially a member of his family to the detriment of CAFESCA. If the collaborator finds himself (or thinks he finds himself) in a situation of conflict of interests, it will be necessary to report before the Head Immediate; as well as Human Resources, to assess the risk. Please remember that even an apparent conflict of interest can damage the reputation of CAFESCA.

The following may be examples of a conflict of interests:

• If a collaborator has investments or is part of the leadership of suppliers, brokers strong>, customers and competitors of the company.
• If the employee accepts or authorizes a member of his immediate family to receive gifts or favors from a potential customer, supplier or competitor of the company or any government representative.
• That a collaborator gives information confidential that he has obtained as a result of his employment with the Group, with in order to profit financially or allow others to profit financially.
• A collaborator who competes with the company in the acquisition or control of rights strong> of property.
• Accept offers from customers, suppliers, or other organizations to provide services or products similar to those of CAFESCA.

Conflict of interest, potentially real or perceived, that involves an collaborator or their immediate family, must report in writing to the Immediate Boss who will contact Human Resources to determine if there is a conflict of >interests real and recommend measures to neutralize the negative effect of this.

External interests

It is the obligation of each collaborator to report to their Boss Immediately any participation significant in business outside >CAFESCA that could result in conflicts of interests. It is also an obligation to communicate any change related to this type of situation. In certain circumstances, it will be necessary to request authorization from the Group (through the Legal department), before accepting obligations strong> majors outside CAFESCA, which could result in conflicts of interests or that interfere with the responsibilities with the Group, or that will even limit the time available for the fulfillment of their responsibilities work strong>.

Given the possibility of conflicts of interests when trading "Futures", the Managers< /strong> are not authorized to trade "Futures" in a personal capacity without authorization written from the organization.

Our company is committed to comply with federal, state laws > and locals that provide equal opportunities for employment, as well as with the laws related to the terms and conditions of employment.

We want to maintain a work environment free from harassment and discrimination to because of sex, race, religion, color, national origin, sexual orientation, physical and mental disability, marital status, age, or any other status protected by federal, state, or local law. For this reason, CAFESCA is prohibited any act of harassment as well as physical abuse or punishment, nor will harassment or any type of abuse be it sexual, physical or verbal, nor any form of aggression or intimidation.

In CAFESCA, discrimination against people who have had COVID-19 or lived with a suspected or confirmed family member is not allowed.

We value diversity and look forward to employing men and women of all racial and ethnic groups, of legal age and representing a broad spectrum of religions and backgrounds. The company will make every reasonable effort to address those physical or mental limitations of a otherwise qualified employee, unless it would result in improper hardship for the company.

We are responsible for abiding by this statement and commitment to equal opportunity for employment. Equal opportunity employment laws give each of us the chance to success strong> or not based on personal merit.

Any employee who feels they have been subjected to any form of discrimination or harassment must notify immediately Human Resources, your supervisor, personnel administrator or another Manager in the company.

CAFESCA will promptly investigate any report of violations of this code and will take appropriate action depending on the results of the investigation and the seriousness of the offense. Such sanctions may include, but are not limited to; verbal warning, formal disciplinary action, administrative action and even the dismissal.